Remote Support Services
Waypoint offers remote monitoring, support, and smart home technologies to help adults with disabilities live independently while giving their families peace of mind. In 2020, Waypoint became the first organization in Maine to offer these community-based residential programs. This innovative service ensures members’ privacy while promoting independence, comfort, and safety. Remote Support Services provides individualized remote support to members 7 days a week, 24 hours a day in affordable Waypoint owned and supported apartments or in your existing home or apartment. At Waypoint, we’re proud to provide remote monitoring and support services to those in Portland, Bangor, ME, and all throughout Penobscot County and York County. To learn more about the benefits of our shared living apartments or to discuss our services with a member of our team, please feel free to contact us today!
Waypoint’s iCoaches are available for members to connect with in real-time to receive the following:
- Assistance with daily living skills
- Medication reminders
- Cooking safety
- Other support needs
The Neighborhood Network
The Neighborhood Network aims to increase supported living options for members by adopting a technology-first infrastructure embedded in affordable Waypoint owned and supported apartments in the community of Sanford, Maine, or in your existing home or apartment. This includes real-time access to health and behavioral support, offering on-demand, person-driven opportunities for support and coaching.
FAQ
Who provides the Remote Support Services?
Our Remote Support Center is staffed by experienced iCoaches who are trained to support individuals via the assistive technology and equipment in the home.
How do Remote Support Services work?
Remote Support services has 3 components: Assistive technology and equipment in the home, software that connects all the equipment together, and experienced iCoaches at our Remote Support Center that respond to alerts or provide as needed or scheduled support.
How can the Remote Support Center staff help in an emergency?
If the iCoaches receive an alert indicating an urgent or emergency situation or if the individual reaches out for help, the staff will either dispatch the individual’s designated ‘2nd level of support’ or the iCoach will dispatch emergency services.
Who is eligible for Remote Support Services?
Individuals who have section 21 or 29. Contact Spencer Reed at sreed@waypointmaine.org to learn more.
Looking for more information?
To find out more about Waypoint’s Remote Support Services, contact sreed@waypointmaine.org or give us a call at 207.887.0077.
Equipment
- Base Station: Provides power and technology support for the remote support equipment.
- Satellite Station: Installed as needed, depending on the home layout. Enables delivery of support to any room in the home.
- 2-Way Intercom: Allows for two-way communications with the iCoaches. Connected to a Base Station or Satellite Station.
- 360 Camera: Members have control over when the cameras are on or off. Privacy options include digital masking of areas of the home, pixelated views, and an indicator showing whether a camera is on or off.
- Stove support: Allows the iCoach to remotely turn an electric stove on or off.
- Contact Sensors: Provide additional security and peace of mind that exterior doors are closed and are installed on all exterior doors.
- Motion Sensors: Used for bathroom and kitchen support. Motion sensors provide additional privacy in bathroom areas while providing coverage should the need arise.
Coming Soon:
- Incontinence Pads: A pad with sensors that are placed on a bed that alert iCoaches when incontinence occurs so prompt care can be provided.
- Help Buttons: Small handheld or worn button that members can use to signal for help.
