Remote Support Services
Personalized Support
Remote Support Services combines innovative technology with personalized support to help adults with disabilities live safely and independently in their own homes. Members have access to scheduled and on-demand assistance from Waypoint’s experienced Remote Support team while maintaining their privacy, comfort, and independence. Services are available in York, Cumberland, Androscoggin, Lincoln, Kennebec, and Oxford counties.
Technology & Equipment Support
Remote Support Equipment: A remote support assessment is conducted which involves a thorough evaluation of a member’s needs, environment, and support goals to determine the appropriate assistive technology and remote support services to ensure the chosen technology enhances the member’s independence and meets their specific requirements.
Examples of Technology Used in Homes:
- Amazon Echo Show: enhanced with software designed to protect privacy and ensure a secure experience. This device allows members to contact iCoach DSP’s, request support, stay connected with their community, manage their day, and set reminders. This software also includes a phone app that members can use to contact iCoach DSP’s when they are in the community.
- Self-Directed Mini: A base station that connects directly to the Remote Support Center.
- 2-Way Intercom or Auto-Dial Phone: Allows for two-way communications with the iCoach DSP’s
- Cameras: Members who want cameras have control over when they are on or off. Privacy options include digital masking of areas of the home, pixelated views, lens covers, and a privacy-light indicator showing whether a camera is on or off.
- Smart Stove Switch: Allows an iCoach DSP to remotely turn an electric stove off it was left on and unattended.
- Smoke and CO2 Detector: Supplemental in-home device that will notify the iCoach DSP’s when smoke or carbon monoxide is detected.
- Help Buttons or Person Emergency Response System: Small handheld or worn button that members can use to signal for help.
- Wearables: like seizure-detecting watches or vibration-based alert watch bands for the hearing impaired.
- Contact Sensors: Provide additional security and peace of mind that exterior doors are closed and can be installed on all exterior doors.
- Motion Sensors: Used for bathroom and kitchen support. Motion sensors provide additional privacy in bathroom areas while providing coverage should the need arise.
Frequently Asked Questions
Who provides the Remote Support Services?
Our Remote Support Center is staffed by experienced iCoaches who are trained to support individuals via the assistive technology and equipment in the home.
How do Remote Support Services Work?
Remote Support services has 3 components: Assistive technology and equipment in the home, software that connects all the equipment together, and experienced iCoach DSP’s at our Remote Support Center that respond to alerts or provide as needed or scheduled support.
How can the Remote Support Center staff help in an emergency?
If the iCoach DSP’s receive an alert indicating an urgent or emergency situation or if the individual reaches out for help, the staff will either dispatch the individual’s designated ‘2nd level of support’ or the iCoach DSP’s will dispatch emergency services.
Who is eligible for Remote Support Services?
Individuals who have section 20, 21 or 29. Contact remotesupport@waypointmaine.org to learn more.
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